Telesales Training

Computerised internal sales applications have massively increased efficiencies for sales teams. These cost-effective solutions are making it possible to touch more customers without face-to-face meetings or having to travel. More contact, by itself, does not necessarily lead to writing more business unless abilities and strategies are improved to add value to each call.

Rough Diamond’s Telesales Training shows sales agents how to tie solutions to customer needs and add individual value to their interactions.

People today are always under time pressure, and not being in a face-to-face meeting gives customers the ability to quickly end the call which leaves the sales agent with only a short window of opportunity to build their credibility.

Using consultative telesales techniques, internal sales agents can add value earlier in the conversation by communicating insights that are appropriate to the customer’s business. Furthermore, by delivering ideas and solutions, the sales agent can ask more questions. The response to these questions guide the conversation and enables the sales agent to engage the customer quickly.

Rough Diamond’s Telesales Training delivers a detailed structure created to suit internal sales and better engage the customer.

The course is designed to improve the ability of internal sales agents to handle inbound and outbound telesales more effectively, and produce more sales. The course works because the essence of a good deal is in the dialogue, learning to be confident and conduct more effective interactions.

Internal sales agents will develop a deeper comprehension of the preconceptions and psychological nuances that occur during customer dialogues and how to handle them. At the end of the course, sales agents will have the confidence to reveal the greatest opportunities for internal sales.

This bespoke course delivers the following results by:

• Distinguishing your company from the competition by focusing on fulfilling customer needs and continuously introducing solutions that add value
• Speeding up the sales cycle by making more profitable sales quicker and utilising telesales training inside your business.
• Adding value to a telesales solution by cross-selling supplementary products and services
• Boost the effectiveness and consistency of telesales by using repeatable, company-wide sales processes

• Develop a structured and efficient way for each outbound telesales calls to follow clear objectives
• Employ telesales training skills to engage customers and increase the chance of having meaningful conversations
• Probe customer’s business goals, challenges, and needs to comprehend the fundamental issues behind their decision-making process fully
• Use the whole range of your company’s solutions to address each customer’s objectives
• Add value to customers by recognising and addressing cross-sales opportunities
• Overcome frequently asked and difficult objections that may hinder a successful sale
• Motivate customers to take action and close the sale