Customer Service Training

People contact customer services when they are in need of assistance. More often than not, there is an issue that needs resolution and customers can be irritated before they even speak with a customer service agent. Customer Service Agents are a critical link in the chain holding on to customers and their brand loyalty. CSA’s may indeed be the only interaction customers have with anyone associated with your company, and it is therefore critical that this brief window of opportunity is used to its full potential.

Rough Diamond’s training course for CSA’s teaches the processes, skills, and behaviour mindset required to effectively manage every aspect of the conversation, so that customer satisfaction levels and brand loyalty is enhanced. Training CSA’s to appreciate the qualities of outstanding customer conversations and concentrate on implementing skills and techniques to uncover needs, offer the correct solutions, handle worries, and bolster the relationship.

• Enhance customer retention and brand loyalty
• Efficiently resolve customer concerns
• Reinforce brand awareness
• Create long-term customer relationships

Rough Diamond’s sales training will help your CSA’s to:

• Acquire the techniques and abilities to understand and exceed customer needs, surpass their expectations, and leave them with a constructive customer experience
• Recognise and explain the characteristics of outstanding customer interactions
• Evaluate their present level of ability to interact with customers and establish which skills need developing
• Engage with customers using phone presence, connecting, and assuming ownership of the customer’s concerns
• Identify the customer’s concerns before offering solutions
• Overcome routine and challenging objections
• Deal with angry customers in a professional, self-assured, and composed way that diminishes irritation